Have a new feature idea? Try Our Crowdsourced Suggestion Box! Published Jun 21, 2013 by Curtis O'Reilly

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The Community Suggestion Box button is located on the right side of the SpamHero control panel.

A little over a year ago we launched one of our favorite features, our Community Suggestion Box.  What’s great about this feature is that it allows us to organize the constant stream of feature requests coming in from our customers so that every suggestion is logged and prioritized.  Not only that, customers can vote on what features they think are most important so that the most popular features rise to the top of our development queue.   The system is weighted so that the more subscriptions you have on your account, the more your votes will count.  In other words, as the number of subscriptions you have on your increases, so does the number of points that get added to the crowd score of the features you vote on.   Over the course of the next several weeks, we’ll be reporting here on some of the features that have already been implemented and some of the features that we are working on.

Of course, our primary focus remains on providing amazingly accurate spam filtering.  Always at the top of our priority list is adding new filtering technologies that keep our catch rates high, but our false positives at near zero.  Over the course of the past few months, we’ve seen a dramatic increase in spam.  However, at the same time, our accuracy remains above 98%.  We have new filtering technologies in the works that should push us over 99% accuracy very soon.

Google Postini shutting down… Hello, SpamHero! Published Aug 21, 2012 by Curtis O'Reilly

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So, a customer asked today why we haven’t blogged about Google’s announcement that they are shutting down Postini.  Well, I guess we’ve been too busy welcoming all the new customers and resellers that have resulted from that announcement to worry about it.  And, to be honest, we’re not sure how we feel about it.   We’ll miss the steady stream of customers that were flowing over from Postini for one reason or another.  Some of those coming from Postini told us it was lack of support, others say it was false positives, others say poor user interface, and still others were just unhappy with the amount of spam slipping through.  Of course, Google plans on just “upgrading” everyone to their Google Apps service and promises more instructions will follow.   That being the case, perhaps the steady stream of new customers coming from Google’s services will continue, as we’ve also seen an uptick in Google Apps customers signing up for SpamHero.  That’s right… even though spam filtering is supposed to be included with Google Apps, we are still getting Google Apps customers that sign up for SpamHero and having us filter their email before it gets to their Google Apps account.  To me, that really says something.  Perhaps it’s the increase in spam some people are reporting after switching to Google Apps?

Ok, I’m probably getting a little carried away here.  All I really wanted to do here is give a warm welcome to the Postini customers and resellers who have joined us recently.  We appreciate your support.  Be sure to check out our new Community Suggestion Box feature in your back office and help us shape the future of SpamHero!  We’re listening.

Private label spam filter reseller program in beta! Published Apr 17, 2012 by jeremy

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Private Label Preview

Private Label Preview

It has been quite a while since we posted anything to our blog so I wanted to at least throw up a “teaser” post to say that we recently launched our private label reseller program into beta.

Feature overview:

  • Professional spam filtering, with your own branding
  • Private label quarantine and control panel
  • Free, unlimited quarantine user logins for your customers
  • Full administrative control over your customer accounts
  • Ability to use your own domain, or sub-domain, for your Private Label Website
    Examples: JoesSpamFilter.com, SpamFilter.JoesITService.com
  • White label MX records for your customers.
  • Pay as you go pricing.  No contracts or long-term commitments required.

Join the reseller program (beta) by clicking on the “Reseller” tab in the SpamHero control panel.   If you’re new to SpamHero, sign up for a 30 day free trial and then go to the Reseller tab in the control panel.

More to come!  🙂



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