June, 2014

Jun 14

SpamHero’s Bulk Email Filter Has Arrived!

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It’s hard to believe it’s been a year since we’ve posted anything to our blog!  We’ve actually accomplished a lot this past year.  Aside from all that we’ve done to keep up with our growth, we’ve been quietly pushing out new features and making our service better.  We know there are still plenty of great ideas from our Community Suggestion Box that still need to be developed, and we’re excited to add as many of these features as possible.

Ironically, one request that has been popular among users coming over from Postini is that we be less accurate with our filtering.  Yes, you heard that right, less accurate.  Ok, I’m sort of kidding, but not entirely.

Some users noticed that after they switched from Postini that they were suddenly getting a lot more email.  Some of it they were happy to see because it was messages that Postini was not supposed to be blocking in the first place.  Other messages they were less happy to see because they were emails that they probably subscribed to receive, but they didn’t really want.   So, really, nobody has requested that we be less accurate, but rather that we provide an option to block all bulk email without blocking good email.

Enter SpamHero’s new bulk email filter!  For the past week you may have noticed in your quarantine or clean message viewer that some messages now show a new icon next to them.  Since the bulk email filter is off by default, this icon by itself does not change the decision of whether our filter quarantines messages.  You may see this icon on both clean email and spam.  The purpose of this icon is to show you which messages would be sent to the quarantine if you choose to enable the bulk email filter.   In that way, you can decide if the new bulk email filter is right for you, before it is enabled.

New bulk email icon shows emails that are recognized by our filter as being sent in bulk.

This feature has been released with a “beta” label as there are still a few pieces that we haven’t put in place yet that will make this new feature even more useful.  For example, you can only enable this feature for an entire domain.  It is not possible to enable the feature account wide or on a single email address yet.  It is also not possible to quickly display only the messages in the quarantine that are blocked by the bulk filter.  We considered waiting until some of these filters are available before we released the feature, but decided we’d prefer to get some feedback from our users on it while we work on completing some of these other parts of it.

The bulk email filter can be enabled by logging into your SpamHero account from the Settings -> filtering policies page.  Once the filter has been enabled, if there are senders that send you bulk emails that you still want to receive, you will need to add their email address (or domain) to your Approved Sender’s list.

Enjoy! 🙂


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